The sketchy S60 also had a knock-off crystal gear knob.
Credit:
Volvo
Confronting the dealer brought little success—the salesperson knew no English and couldn’t see the difference between VV and W, refusing a replacement in the process.
This also appears not to be a one-off; other owners have reported Volvos with speakers from Bovvers and Wilkins instead of the real thing.
Volvo China issued a statement apologizing for the trouble and inconvenience, stating that it “will never tolerate any behavior that harms the interests of users.” It says it is conducting a special investigation into the matter and that “Volvo Cars implements a strict full-link traceability management system for original accessories. Every original accessory meets the global unified quality standards, providing customers with a safe and worry-free car experience.”
It also said that “Volvo Cars has always been customer-centric and committed to providing safe and reliable products and services. In the future, we will further strengthen the supervision and management of authorized dealers, comprehensively standardize sales service standards and processes, and effectively protect the legitimate rights and interests of every customer.”
I wonder if the dealer in question got the idea from this owner’s forum thread?
